The purpose of this document is to provide the performance standards to be used to determine whether a remission should be granted, under the Fees in Respect of Drugs and Medical Devices Order (Order), to a person who must pay a fee under that Order.
The Guideline on Service Standards developed by the Treasury Board of Canada Secretariat defines a service standard as follows: a service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.
Further to consultations from October 2017 to June 2018, Health Canada has established the following performance standards in relation to fees that are payable under the Order. The standards appropriately reflect the Department’s ability to deliver its service(s) within a set timeframe.
For the purposes of the Fees in Respect of Drugs and Medical Devices Order, to come into force on April 1, 2020, below are the performance standards applicable to fees for drugs and medical devices…